Terms & Conditions


Terms & Conditions

1. User Agreement

1.1. By using the The Organic Guys website (and mobile site) and our social media pages ("Website") you

accept these terms and conditions ("Agreement") and our Privacy Policy. This Agreement is between

you and The Organic Guys (referred to in this Agreement as "we", "us" or "our"). We may change these

terms at any time, and changes will be posted on the Website. By continuing to use the Website, you

agree to be bound by the changes.

2. Registration and User Requirements

2.1. You must be a registered member to make orders and access some features of the Website. You will

provide us with personal information including your name, mobile number, address, and a valid email

address. You must ensure this information is accurate and current.

2.2. By using the Website and its associated functionality, you grant your express consent to us to send

you direct marketing communications to the email address you provide, from which you may

unsubscribe at any time. Your consent to receipt of certain communications may be implied from the

use of certain functional aspects of our service, such as receiving reminders that items are in your

shopping cart if you leave the page during a transaction.

2.3. To register an account and use the Website you must be at least 21 years old, have a current

Singaporean residential address and have capacity to enter into a legally binding agreement with us.

3. Access and use of the Website

3.1. You must only use the Website through the interfaces provided by us and in accordance with these

terms and any applicable law.

3.2. You must not (or attempt to):

3.2.1. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or

networks that host our site;

3.2.2. use (or attempt to use) data mining, robots, screen scraping or similar data gathering and

extraction tools on our site;

3.2.3. interfere (or attempt to interfere) with security-related or other features of our site; or

3.2.4. use, copy or distribute (or attempt to use, copy or distribute) content without our express


3.3. We may refer fraudulent or abusive or illegal activity to the relevant authorities. You are solely

responsible for the activity that occurs on your account (including orders placed using your account),

and you must keep your account password secure. We are not responsible for any unauthorised activity

on your account if you fail to keep your account login information secure.

3.4. You must not use another member's account without our, and/or the other user’s, express

permission. If you suspect or become aware of any unauthorised use of your account or that your

password is no longer secure, you must notify us immediately and take immediate steps to re-secure

your account (including by changing your password).

3.5. We do not warrant that the Website will be available at all times and without disruption and we

provide no warranties in relation to the content of any other website linked to or from our Website.

4. Information on this Website

4.1. Information about goods on the Website is based on material provided by third party merchants,

suppliers and product manufacturers. We cannot be held responsible for inaccuracies or errors caused

by incorrect information supplied to us or by these third parties.

4.2. You agree to make your own enquiries to verify information provided and to assess the suitability of

goods or services before you order the goods or services.

4.3. Due to photographic and screen limitations associated with the representation of goods, some

actual goods may differ to a small extent in visual appearance (for example in colour) from the way they

appear on the Website. In addition, where it is suitable to do so, some depictions of products or services

are created or chosen by us for promotional purposes, and may not be an exact representation of the

product or service received.

5. Disclaimer and Liability

5.1. To the fullest extent possible at law, we have no liability and responsibility to you or any other

person for any loss in connection with:

5.1.1. errors, mistakes or inaccuracies on the Website or our social media pages;

5.1.2. you acting or not acting, on any information contained on or referred to on the Website and/or

any linked Website or our social media pages;

5.1.3. personal injury or property damage of any nature resulting from your access to or use of the


5.1.4. any unauthorised access to or use of our secure servers and/or personal information and/or

financial information stored on those servers;

5.1.5. any interruption or cessation of transmission to or from the Website;

5.1.6. any bugs, viruses, trojan horses or other harmful code or communications which may be

transmitted to or through our Website.

5.2. In no event shall we, our affiliates and related entities or our suppliers be liable for any loss or any

special, incidental or consequential damages arising out of or in connection with our Website or this

Agreement (however arising, including negligence). You agree to accept sole responsibility for the

legality of your actions under the laws that apply to you. You agree that we, our affiliates and related

entities or our suppliers have no responsibility for the legality of your actions.

6. Indemnity

You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and

agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or

suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person

against you or us where such loss or liability arose out of, in connection with or in respect of your

conduct or breach of this Agreement.

7. Placing Orders

7.1. You are responsible for all orders placed on your account, including for any discrepancies or errors

in your order caused by you.

7.2. The promotion of goods or services on the Website does not constitute an offer to sell. It is an

invitation to treat only.

7.3. Orders placed by you are offers to purchase goods under the terms and conditions in this

Agreement at the price specified (including delivery and other charges).

7.4. Goods in your cart are not reserved until you have completed the checkout process. Orders are only

confirmed once payment is received in full.

7.5. We might use automated fraud detection software that may result in your order being delayed or

cancelled. Where your order is flagged for fraud detection, we will make enquiries into any potential

fraud. We reserve the right to subsequently reject and refund your order at our absolute discretion

where fraud is suspected.

7.6. We may reject your order, including in circumstances where we believe there may be a bank

transaction fraud, or where we later become unable to ship your order, or if there has been an error in

the price or product description on the Website.

7.7. You must review your order carefully before placing it. Once an order is confirmed, you are unable

to cancel or change it. If you have any problems with your order, then you must go through the normal

returns process outlined in in this Agreement. Please note that change of mind returns are given at our

absolute discretion. As a general rule, we will not change or replace your order where you have made an


7.8. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any

payment received.

7.9. We reserve the right to notify you that goods for which you placed orders have become unavailable

for reasons beyond our control. You may receive a full refund or store credit (at your election) in the

event we cannot fulfil your order.

8. Price, Payment and Use of Discount/Coupon Codes

8.1. The prices of goods, delivery and other charges shown are in Singapore dollars.

8.2. All payments must be received in full prior to dispatch of goods or a voucher being issued. If your

payment is not received or is declined by us, your bank, we cannot and will not hold items against your


8.3. A discount or promo code is only valid for a single transaction, and may not be used in conjunction

with any other discounts.

9. Shipping and Delivery

9.1. Subject to this Agreement, we will supply the goods shown on your order confirmation.

9.2. We will use our best endeavours to meet stated timeframes for delivery, however, from time to

time particularly during busy periods, our logistics providers may suffer delays beyond our control.

9.3. A signature may be required for some delivery, and you are responsible for ensuring you are able to

accept delivery.

9.4. We will not be held liable for late delivery where attempted delivery has occurred on or before the

delivery time-frames;

9.5. We reserve the right to change, modify or discontinue any delivery options at our absolute


10. Packaging and Labelling

10.1. We endeavour to depict goods available for order using accurate images of the goods. At times,

however, goods actually delivered may to a small extent differ in appearance and packaging from their

appearance in images and photographs on the Website.

11. Change of Mind Returns

11.1. We cannot refund or exchange goods for change of mind or errors you made in your order. We

may, at our sole discretion, allow a return for store credit or exchange product on a case-by-case basis,

provided that the item in question is

(a) returned within 24 hours of order;

(b) original package intact and

(c) not damaged in any way.

If we allow a return in these circumstances, we will ask you to follow our returns process.

11.2. We may provide you with a product exchange or store credit only when we receive the returned

product. You are responsible for payment of any expense that we incurred to collect the return goods.

12. Defective Items

12.1. Where you purchased any goods that do not meet the requirements of these terms or conditions,

we will replace or refund if it is being reported to us within 24 hours of you receiving the goods. Please

refer to our FAQ section on our website.

13. Process for Returns and Refunds

13.1. When seeking a return on a product, please contact us via our various modes of communication.

Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your products, with which you

must comply.

13.2. Once an item is returned we will either inspect your goods and investigate any claimed defect or,

where we believe it is applicable, provide a remedy in relation to your goods. If we do no believe a

remedy is applicable upon inspecting your goods (for example, where we believe the goods have been

misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an

abnormal way or there has been a failure to take reasonable care), we will reject your claim and return

your goods to you. You must cover the cost of any expense incurred in relation to you returning your


13.2. Refunds will be issued using the payment method used for purchase. Store credits will be issued to

the account used to purchase the goods.

13.3. We aim to process refunds and replacements within 2 weeks, depending on your item and the

number of returns in our system, this may require longer.

14. General

14.1. We will not be liable for any delay in performing any of our obligations under this Agreement if

such delay is caused by circumstances beyond our reasonable control.

14.2. This Agreement will be governed by and interpreted in accordance with the laws of Singapore.

14.3. If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be

deemed to be severable from the balance of this Agreement and the severed part will not affect the

validity and enforceability of any remaining provisions.

14.4. If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a

waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective

if it is in writing and signed by us.

15. Privacy and Personal information

15.1. If you provide us with any personal information our Privacy Policy will govern how we will use or

disclose that information. Please review and understand our Privacy Policy.


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